The LPLC is the professional indemnity insurer to Victorian legal practices and many national law firms. The only statutory authority of its kind in Australia, it reports to both the Victorian Attorney-General and the Minister for Finance.
I transformed LPLC’s arduous paper-based insurance renewal process for practicing Victorian barristers and solicitors, to an end-to-end digital transaction that automatically calculates each practitioner’s premium; facilitates secure online payment, and issues a digital certificate of renewal and tax invoice for the practitioner to retain.
Until this time, LPLC mailed a renewal form to practitioners, instructing them to calculate their own premium based on their income and other guidelines. Practitioners mailed their completed renewal form, together with a cheque for payment back to LPLC, where it was manually reviewed and entered into their system. Upon processing payment, LPLC mailed the certificate of renewal with a tax invoice to practitioners. This arduous process took up to six months of combined resources to complete every year, and was fraught with human error.
Initially introducing barristers to the digital renewal service in 2011, I worked with LPLC to extend the application’s capability the next year to manage the more complex data and authentication requirements of legal firms (solicitors). Since then I have managed optimisation and improvement of the product based on continuous stakeholder and user feedback, while growing data-visualisation capabilities for LPLC – enabling them to better serve the legal community.